FAQ Policy Page
Last updated: 1 October 2026
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfillment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping across the United States, unless stated otherwise at checkout.
Do you offer returns?
Yes, Susan & Julie offers a 30 day money back guarantee, subject to the conditions in our Return Policy.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Email us at:
Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.
Please do not send items back before your return has been approved. We will provide return instructions and the correct return address.
Who pays for return shipping?
For change of mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for return shipping to that address.
This does not limit any rights or remedies you may have under applicable U.S. federal or state consumer protection laws that cannot lawfully be excluded or limited.
When will I receive my refund?
Once your return has been received and approved, we will process your refund to the original payment method.
Your bank or payment provider may need additional time to complete the refund.
What if my item is faulty or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos.
We will review the issue and help you with the next steps.
Still have questions?
If you have any other questions that are not answered above, please feel free to contact us at:
Our team will be happy to assist you.